01
Clear purposes and consent
Threadline collects personal and health information to provide the service, prepare an Assessment Package, operate the service safely and meet legal obligations. Sensitive information is handled with consent.
Trust & security
Policies built around sensitive family information.
Threadline helps families collect and organise information for an ADHD assessment. These documents explain how that information is handled, the boundaries of the service and what families can expect.
Privacy and information handling
What the policy pack commits Threadline to
The overview below is drawn from the Privacy Policy and Privacy Impact Assessment. The complete wording is available in the linked documents.
02
Family-directed sharing
Families decide when to share a completed Assessment Package with their chosen healthcare professional. Approved service providers may process information only to help operate the service.
03
Defined protection and retention
Threadline applies access controls, encryption, monitoring, provider assessment and incident response, and retains information only for defined purposes and periods.
Clinical information and product boundaries
Supporting assessment, not replacing it.
Threadline is an assessment-preparation service. It does not provide clinical care.
Read the full clinical boundaries- Threadline helps families collect, organise and present information for review by a qualified healthcare professional.
- Threadline does not diagnose, screen for or predict ADHD, recommend treatment, provide medical advice or replace clinical judgement.
- The healthcare professional remains responsible for interpreting the information and making all diagnostic and treatment decisions.
- Threadline is not an emergency or crisis service.
Threadline Policy & Document Content Pack · Version 1.0
Trust, privacy and legal documents
Each document includes its owner, publication status and complete Version 1.0 content from the policy pack.
Privacy Officer
Privacy Policy
How Threadline collects, uses, stores, shares and protects personal information.
Managing Director
Terms of Service
The terms that apply when you use the Threadline website and service.
Managing Director
Clinical Information and Product Boundaries
What Threadline is for, what it does not do, and its regulatory position.
Customer Support
Refund Policy
When a refund may be available and how to request one.
Privacy Officer
Privacy Impact Assessment - Public Summary
A plain-English summary of the privacy risks assessed and how they are managed.
Privacy Officer
Service Provider Register
The technology providers that help us deliver and operate Threadline.
Security Lead
Responsible Disclosure Policy
How to report a suspected security vulnerability or concern.
Privacy Officer
Cookie Policy
How cookies and similar technologies are used on the Threadline website.
Customer Support
Complaints & Feedback Policy
How families and clinicians can give feedback or raise a concern.
Urgent help
Threadline is not an emergency or crisis service.
If someone is in immediate danger, call 000. Do not wait for a response from Threadline.
Public contact
Questions, requests or concerns?
Contact support@threadline.com.au. Use the subject line specified in the relevant policy so the request reaches the right owner.