Threadline Privacy Policy

Threadline provides assessment preparation services that help families organise information before ADHD assessment.

Threadline does not provide medical advice, diagnosis or treatment.

If you have any questions about this Privacy Policy, you can contact us at:

support@threadline.com.au

Depending on how you use Threadline, we may collect:

About you

• name
• email address
• account details
• billing information

About your child

• name
• age
• state or territory
• questionnaire responses
• uploaded reports
• school information
• clinician information
• assessment history

Technical information

• device type
• browser
• IP address
• usage information
• security logs

We collect information so we can:

• create your Thread
• prepare your Assessment Package
• securely store your information
• invite teachers or clinicians when you ask us to
• improve Threadline
• keep the platform secure
• comply with legal obligations

Your Thread is your secure record.

You own the information you upload.

Threadline stores and organises it on your behalf.

You decide:

• what goes into it
• who it is shared with
• when it is shared

Nothing is shared without your permission.

We only share your information when you ask us to. For example:

• with your child’s clinician
• with your child’s teacher
• with another person you authorise

We may also use trusted technology providers to securely host and process your information.

We do not sell your personal information.

Threadline uses progressive consent. This means we ask for your permission at the point it is actually needed, rather than asking you to agree to everything up front.

In practice, this means:

• consent is requested inside the Threadline platform, at the point it is needed
• sharing your child’s information with a clinician requires your explicit permission
• inviting a teacher requires your explicit permission
• participating in Product Improvement and participating in Research are separate, optional choices
• you can review or change any of these choices at any time in Settings

This Privacy Policy explains our practices. It does not itself grant any consent. Consent is given, and can be withdrawn, through the relevant screens inside the Threadline platform.

If you choose to opt in through the Threadline platform, we may use de-identified information to:

• improve Threadline and make it easier to use
• improve assessment preparation
• develop future assessment, diagnostic and care technologies
• improve clinical decision support
• evaluate product performance
• understand how families use Threadline

De-identified information means information that has been processed so it cannot reasonably identify you or your child.

This is a separate choice from Research, described below. See our Research & Improvement Policy for more detail.

If you choose to opt in separately through the Threadline platform, we may use de-identified information to:

• support ethically approved research
• improve ADHD assessment
• develop future diagnostic and care technologies
• contribute to a better understanding of child development

Participation is entirely optional. Choosing not to participate will never affect your ability to use Threadline, and is independent of your choice about Product Improvement above.

Threadline uses technology to organise and prepare information. Where artificial intelligence is used to assist with information processing or document preparation:

• it supports, but does not replace, clinical judgement
• it is designed to improve organisation and efficiency
• it does not provide diagnosis or treatment recommendations

If you choose to opt in, de-identified information may be used to improve these technologies over time.

Protecting your family’s information is one of our highest priorities. We use appropriate technical and organisational safeguards, including:

• encryption in transit and at rest
• secure authentication
• access controls
• audit logging
• Australian data hosting where practical
• regular security monitoring

No online system can ever be completely secure, but we continuously work to protect your information.

We keep your information while your account remains active.

If you close your account, you may request that your information be deleted, subject to any legal obligations that require us to retain certain records.

You may request to:

• access your information
• correct inaccurate information
• download your information
• delete your account
• withdraw your research consent at any time

Threadline is intended to be used by parents or legal guardians on behalf of children.

We do not knowingly allow children to create their own Threadline accounts.

Some technology providers that help us deliver Threadline may process information outside Australia.

Where this occurs, we take reasonable steps to ensure appropriate privacy and security protections are in place.

We may update this Privacy Policy from time to time.

If significant changes are made, we’ll let you know before they take effect.

Families first

We collect only what helps families prepare for assessment.

Ownership

Your Thread belongs to you.

Permission

Nothing is shared without your permission.

Transparency

We’ll explain how your information is used in plain English.

Improvement

We use de-identified information, with your permission, to improve Threadline and support better assessment for future families.

Respect

We will never sell your personal information.

Privacy Officer

Threadline Health Pty Ltd

support@threadline.com.au