Threadline Terms of Use

Threadline helps families prepare for ADHD assessment by collecting, organising and presenting information in a structured Assessment Package.

Threadline is an assessment preparation platform.

Threadline does not:

• diagnose ADHD
• provide medical advice
• replace a clinician
• recommend treatment
• prescribe medication

Clinical assessment, diagnosis and treatment decisions remain the responsibility of your child’s clinician.

You may use Threadline if:

• you are the parent or legal guardian of the child, or
• you otherwise have legal authority to provide information about the child.

You are responsible for ensuring the information you provide is accurate and that you have permission to upload and share any documents.

Your Thread is the secure record you create within Threadline.

You remain the owner of the information you upload.

Threadline stores and organises this information on your behalf.

You control who your Thread is shared with.

Threadline will never share your child’s information with a clinician, teacher or another third party without your permission.

Threadline prepares an Assessment Package using the information you provide.

The completeness and accuracy of the Assessment Package depends on the information submitted by you and any invited contributors, such as teachers.

Threadline does not guarantee that an Assessment Package will result in a diagnosis or improve any particular clinical outcome.

Threadline Assessment Preparation is available for a once off fee displayed at the time of purchase.

Unless otherwise stated, payment is required before access to paid features.

Fees paid for completed services are generally non-refundable, except where required by Australian Consumer Law.

Our mission is to help every child be understood.

If paying for Threadline would genuinely prevent your family from accessing the service, please contact us.

We may provide reduced cost or complimentary access at our discretion.

You agree to:

• provide accurate information
• upload only information you are authorised to share
• keep your account secure
• use Threadline only for lawful purposes
• not attempt to misuse or interfere with the platform

We aim to provide a reliable service but cannot guarantee uninterrupted availability.

Threadline may occasionally be unavailable due to maintenance, updates or circumstances outside our control.

Threadline, including its software, workflows, designs and content, is owned by Threadline Health Pty Ltd.

You retain ownership of the information you upload.

Nothing in these Terms transfers ownership of your information to Threadline.

Your use of Threadline is also governed by our Privacy Policy.

Please read it carefully to understand how we collect, use and protect your information.

To the maximum extent permitted by law:

• Threadline provides assessment preparation services only.
• Clinical decisions remain the responsibility of your child’s clinician.
• We are not responsible for clinical outcomes, diagnoses or treatment decisions made by healthcare professionals.

Nothing in these Terms limits any rights you have under Australian Consumer Law.

We may update these Terms from time to time.

Where changes are significant, we’ll notify registered users before the updated Terms take effect.

If you have questions about these Terms, please contact:

Threadline Health Pty Ltd

Email: support@threadline.com.au