Refund Policy

Under the Australian Consumer Law, you may be entitled to a remedy, which can include a refund, if a service is not provided with due care and skill or is not fit for its purpose. These rights apply in addition to this policy.

If you have not started using the Service or sent a contributor invitation, you may cancel and receive a full refund within 14 days of purchase.

If you request a change-of-mind refund after starting the Service but before your Assessment Package has been generated, Threadline may deduct a reasonable amount for the portion of the Service already provided and refund the balance.

A change-of-mind refund is generally not available after your Assessment Package has been generated or shared.

A contributor not responding is not by itself a reason for a refund, because you can complete and share your package with the information available. If this affects you, contact us and we will help.

If the Service is not provided with due care and skill, or is not fit for purpose, you are entitled to a remedy under the Australian Consumer Law, which may include a refund.

Duplicate or incorrect charges are refunded promptly once verified.

Email support@threadline.com.au using the subject line "Refund request", with your account details and the reason for your request. We aim to respond within 5 business days. Approved refunds are processed to your original payment method, usually within 10 business days.